Shipping & returns.

We pack and post small-batch spice as carefully as we harvest it. Here’s how delivery and returns work. Exact times and costs are confirmed at checkout or when we reply to your enquiry.

• Across Nepal — to homes, restaurants and shops.
• Export and international orders — handled case by case for trade and wholesale buyers. Contact us for a quote and documentation.

• Orders are usually prepared within 1–2 business days. Some spices are milled to order for freshness, which may add a little time.
• Inside the Kathmandu Valley, delivery typically takes 1–3 business days; elsewhere in Nepal, 3–7 business days depending on the courier and location.

Delivery is calculated at checkout or quoted with your order, based on weight and destination. For bulk, trade and export orders, shipping is quoted with your rate card.

Once your order is dispatched we’ll share an update and, where the courier provides one, a tracking reference. If you haven’t heard from us, just get in touch.

Because spices are perishable food, we can’t accept returns of opened or used products for hygiene and safety reasons. However, your order is covered if something is wrong:

• Damaged, incorrect or defective items — tell us within 48 hours of delivery with a photo, and we’ll arrange a replacement or refund.
• Missing items — let us know within 48 hours and we’ll make it right.

Email or call us using the contact details at the bottom of this page with your order details and a photo of the issue. Approved refunds are returned to your original payment method, usually within 5–10 business days.